Thursday, April 2, 2020

[Help/Support Hub] Re: Technical issue - Standard

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Your request (698715) has been updated. To add additional comments, reply to this email.

SiteAdminMaria (Help/Support Hub)

Apr 2, 09:00 BST

Hi

Thank you for contacting us at the helpdesk.

Please use the search feature onsite to search for suitable members. You can send messages directly to members via the send message button on the members profile.

Please only submit tickets to the helpdesk, if you have a problem with your profile or one of the site features

Kind regards

SiteAdminMaria

Thank you for your enquiry. We aim to respond to your request within 48 hours. On occasion during busy periods where there is an increase in volume our reply times may take slightly longer than expected. We have your ticket and will answer your request as soon as possible. Thank you for your patience.

If your query is urgent you may wish to try our live chat function, which is available if you go to your profile and select Helpdesk. From there click on the Live Helpdesk button at the top of the page then the Green Chat Bubble at the bottom right of the page to connect to one of our support team.

Please note that cancellations cannot be processed via live chat or telephone. Cancellation requests must be made via the cancellation link on the membership page and the process followed as per our terms and conditions so our billing team can deal with them efficiently.

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