Hello market25nmdb,
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If your query is urgent you may wish to try our live chat function, which is available if you go to your profile and select Helpdesk. From there click on the Live Helpdesk button at the top of the page then the Green Chat Bubble at the bottom right of the page to connect to one of our support team.
Please note that cancellations cannot be processed via live chat or telephone. Cancellation requests must be made via the cancellation link on the membership page and the process followed as per our terms and conditions so our billing team can deal with them efficiently.
Thank you for contacting us at the helpdesk.
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Please only submit tickets to the helpdesk, if you have a problem with your profile or one of the site features
Kind regards
SiteAdminMaria